Frequently Asked Questions

1. How does your ordering process work?
Select the product you’d like to order or personalize. Choose the model, color, size, and personalization options, then add the product—including the quantity—to your quote request. Add multiple products, your desired design, packaging, deadline, and any additional instructions, then click “Request”!

We will then get back to you as soon as possible with a suitable quote and the next steps upon your approval.

Do you approve of the quote? Great! We’ll take care of perfect planning and a proof, which, once approved, will serve as the basis for the final production/personalization.

Delivery is made as agreed and according to your packaging preferences, and can, of course, be arranged to multiple addresses, including international destinations.

2. What is your MOQ?
The MOQ varies by product and personalization technique and is listed on the product page. If you’d like faster delivery, please let us know!

3. Is it possible to receive samples?
It is certainly possible to receive samples of the product, though not with all personalization techniques (due to the startup costs of the production process). The cost of a sample can always be applied toward your final order. Ask our team about the options.

4. Is it possible to receive a digital proof of my order?
Of course it is possible—it’s actually part of the ordering process. Once you approve the quote, our design studio will send you a digital proof of the desired personalization. If the proof meets your expectations, we’ll ask for your approval before starting production.

5. Is a discount available for larger quantities?
Of course, that’s definitely possible. The higher the quantity, the lower the price. When you submit your request, you can also ask for tiered pricing to see how a higher or lower quantity affects the price.

6. Can you deliver faster?
Faster deliveryis possible, but it depends on the product and availability. In addition, there are busy periods when we follow a tight production schedule to meet everyone’s deadlines. Please specify your absolute deadline when placing your request or order, and we’ll do everything we can to meet it!

7. I’d like to create a special package with multiple products. Is that possible?
Absolutely! Choose the products and put them together however you’d like. In the quote cart, indicate that you’d like them packaged as a set and include any additional instructions for adding an insert, flyer, or other requests. Read more about our packaging options here.

8. Is a discount available for larger quantities?
Of course, that’s definitely possible. The higher the quantity, the lower the price. When you submit your request, you can also ask for tiered pricing to see how a higher or lower quantity affects the price.

9. Can I apply multiple personalization techniques to a product?
Of course, but please make sure that the personalization enhances the product and your brand for maximum impact, including at the design level. To explore the options for a specific product, use the configuration module on the product page. Our studio would be happy to advise you on this, even when using multiple personalization techniques.

10. What file formats do you accept for production?
We work exclusively with vector files. This means designs that can be enlarged infinitely without losing quality. Please submit your print file as an Illustrator, EPS, or PDF file.

11. What colors do you print in?
We print inboth CMYK and Pantone colors. For embroidery and foil printing, we have special color charts that are matched when you submit your files or applied in consultation with you.

12. I’d love to collaborate with you as a brand—is that possible?
Absolutely! We’re always on the lookout for great brands and unique products! Please reach out to us via the contact page and let us know how you envision a potential collaboration. Of course, we’d also be happy to help you personalize your products even if you don’t sell them through our website.

13. A product from a brand that I’d like to personalize isn’t listed on your website. Can I still order and personalize it through you?
We have excellent relationships with our brands. So please don’t hesitate to submit your special request to us. Thanks to our strong partnerships, we can secure competitive pricing and beautiful personalization through our production process.

14. I’d like to personalize and resell products—is that possible
Personalizing productson our website is, of course, no problem. However, reselling products from our brands is not permitted, with the exception of the “Merchado” brand. For specific details, please contact our team!

15. Why don’t you have fixed prices?
The price of a product depends on several factors, such as the size, quantity, personalization technique, and the final logo or design. Request a quote to receive an exact price for the product and personalization you want.

16. How can I pay you?
Our website operates through a quote system and therefore does not have a checkout module. Payments are made upon acceptance of the quote via PayPal, iDeal, or credit card (Visa, Mastercard, American Express).

17. What are your payment terms?
Our standard payment terms are 14 days after the products are shipped. For orders over €2,500, we require a 50% deposit, with the balance due after your products are shipped. For samples, you must pay the invoice in advance; if you place an order later, these costs will be applied as a discount on your order.

18. Can you deliver to multiple addresses?
Yes, we can! When requesting a quote, please specify the number of addresses and, if possible, upload an address file so we know the distribution. We’ll include the exact shipping costs when we prepare the final quote.

19. Do you also ship internationally?
Of course! Whether you’re hosting an event abroad and need your products delivered to an exhibition hall, or you want to surprise a colleague overseas who’s celebrating their birthday while on vacation, just let us know—we’d be happy to help you arrange the perfect shipment.

20. How long will it take for the products to arrive?
This varies by product and personalization technique. Whether you choose to add custom packaging to your order will also extend the production time. On average, production takes between 5 and 25 business days, depending on the factors mentioned above.

Need it sooner? Contact us to discuss your deadlines or our rush service.

21. I’d like to have my ordered products held in stock—is that possible?
We offer a special inventory management service that allows you to have us manage all your products and order them on demand. Please contact us for information on additional costs and options.

22. What is your return policy, and how does it work?
All products we manufacture are customized specifically for you. If the product does not meet your expectations, we unfortunately cannot accept returns. However, if the products do not match the proof or meet our high-quality standards, you may, of course, return your product(s). Please contact us to discuss your return; we will, of course, ensure that it is handled properly.

23. What are your terms and conditions?
You can find the terms and conditions on this page

24. What are your privacy terms?
You can find the privacy policy on this page